YOUNIQUE Fashion
Shipping & Returns
Domestic Shipping
- Adelaide: 1–2 working days.
- Rest of Australia: 4–6 working days.
- Free shipping Australia-wide on orders over $150 AUD.
International Shipping
- All international orders ship with Australia Post or DHL and are fully trackable.
- Delivery takes 5–7 working days after the order is placed.
Returns & Exchanges
Items qualify for return, exchange or refund if YOUNIQUE FASHION receives them within:
- 3 business days of delivery, for orders within Adelaide
- 5 business days of delivery, for orders within Australia but outside Adelaide
- 10 business days of delivery, for international orders
Items must be physically in our possession within these timeframes.
To start a return or exchange, email info@youniquefashion.com.au.
Pick Up In Store
- Eligible for refund only if picked up within 2 weeks of the order date.
- Picked up after 2 weeks: store credit only.
- Picked up after 6 weeks: not eligible for exchange or refund.
Exceptions
- Items purchased, picked up or fitted in store cannot be returned, exchanged or refunded.
- Items bought online cannot be swapped for items in store.
- Vouchers requested in store are issued within 24–48 hours.
Charges
- The customer is responsible for return postage.
- For exchanges, the customer pays re-delivery, at the same cost as the original shipping fee.
- Once we receive a return, exchanges ship within 48 hours and refunds are processed within 5–7 business days.
Refunds
- Refunds are issued to the original payment method, minus shipping costs.
Product Condition
- Items must be returned unworn, undamaged, free from blemishes and in original packaging.
- Items returned to us damaged cannot be refunded or exchanged, and the customer covers any cost of sending them back.
- Sale items and items bought with a discount code are not eligible for a change-of-mind refund or exchange. Only full-price items qualify.
Your Rights
These conditions apply to change-of-mind returns. They do not exclude or limit your rights under the Australian Consumer Law. If an item is faulty, not as described or not fit for purpose, contact info@youniquefashion.com.au and we will arrange a remedy.